FAQ

Frequently asked questions about Zello Life

Direct answers about security, telemedicine, documents, billing, and physician review.

Short answer

Zello Life can centralize much of the clinical operation and, in some settings, serve as the primary system. Full replacement depends on each practice's clinical, legal, and technical requirements.

Can Zello be my primary clinical record system?

In some settings, yes. Zello brings together patients and history, scheduling, visits, documents, templates, team and reception workflows, finance, clinical reports, and analytics. Before replacing the current system, validate clinical and legal requirements, digital signatures, retention and audit, interoperability, and integrations. Current approval does not apply an ICP-Brasil digital signature; keep a compatible process if one is required. HL7/FHIR and other native integrations are not available yet.

Does the AI send a document without my approval?

No. The workflow is designed for physician review. The physician remains responsible for approving and sharing the final version.

Does it work with telemedicine?

Yes. Zello can be used in remote visits when the browser has the correct permissions and the patient has been informed.

How is data protected?

The product uses authentication, access controls, privacy policies, and a consent workflow to handle clinical data carefully.

Can I cancel?

Yes. You can manage your plan in the subscription area and retain access for the applicable paid period.

Best practices

  • For account questions, email [email protected].
  • For clinical questions about generated content, review and edit it before sharing.

Read next

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Understand the context

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