From the clinical conversation to the document the physician reviews and approves.
Zello Life turns the consultation into a structured draft. AI organizes the text, but the physician remains responsible for checking the content, deciding the care plan, and releasing the final version.
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Short answer
The physician selects the patient and a template, starts capture transparently with the patient, conducts the consultation, and receives an organized draft. The physician then reviews, corrects, and approves it. No draft should be treated as an automatic clinical decision.
The five stages of the workflow
- Prepare the consultation
The physician chooses the patient, clinical template, and type of consultation, whether in person or by telemedicine.
- Capture and transcribe
After informing the patient, the conversation is captured and converted into text during the consultation.
- Structure the draft
AI organizes the information in the selected template, such as SOAP, clinical history, progress note, or supporting document.
- Review and approve
The physician checks identification, findings, hypotheses, care plan, and instructions before approving.
- Export or share
Only the reviewed version proceeds to PDF, copyable text, a link, or the patient's history.
What AI does and what remains with the physician
AI helps organize
It turns speech into text, separates information by section, and prepares a draft compatible with the chosen template. This reduces formatting and repetition, especially when the consultation follows a familiar workflow.
The physician interprets and decides
Diagnosis, risk, dosage, care plan, instructions, and final content depend on professional judgment. Review also serves to remove noise, correct speaker attribution, and confirm that the document matches what happened during the consultation.
In-person care and telemedicine use different audio sources
In the office, the browser normally uses the computer's microphone. In telemedicine, the patient's audio may be in another tab. The physician therefore needs to confirm the selected source and verify that the transcription is receiving both sides of the conversation.
If capture stops, the workflow must indicate the failure. The final document needs to account for the passage that was not transcribed, and the physician can complete it manually before approval.
How to run the first test without putting the routine at risk
- Start with a common type of consultation and a simple template.
- Use a fictional scenario to validate audio, structure, and permissions.
- Check identification, negatives, medications, hypotheses, and the plan.
- Record repeated corrections so you can adjust the template before expanding.
- Maintain a manual alternative for technical failure or patient refusal.
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